The Dragon software Support and Maintenance Plan (SMP) is an annual subscription designed to provide expert software assistance and timely updates, ensuring Dragon software remains current, reliable, and effective. Subscribers gain access to specialized support, including Subject Matter Expert (SME) training, software patches, and new versions at discounted prices. This plan offers proactive maintenance to prevent potential issues, along with priority support to help subscribers maintain business continuity.

As a subscriber, customers are entitled to training, assistance, software patches, and discounted upgrades, with priority support provided to ensure their needs are promptly addressed.

Cost Structure

• Active SMP subscribers: Support is provided at no additional cost. New major versions (upgrades) are available at 15% of the list price, per license.
• Non-subscribers: Support is available on a pay-as-you-go basis, billed hourly.

To receive a detailed quote or inquire about SMP pricing, please contact software@envantage.com.

Training

Training is provided free of charge to subscribers and is offered to the company’s designated Subject Matter Expert (SME). The SME is responsible for delivering in-house support, including software familiarization and staff training. Training sessions are conducted via remote teleconferences and typically occur in 1 to 2 hour increments.

To ensure effective training, SMEs are required to have a fundamental understanding of relevant ASTM methods including:

• DHA: D6729, D6730, D7900
• Simdis: D2887, D7798, D7213, D7500, D6352, D7169, D7096
• MergeIT: D7900, D7169

2 hours of software familiarization/training is provided to non-subscribers at no cost. Additional training may be purchased at an hourly rate.

For more information or to request a quote for ad hoc training, please contact software@envantage.com.

Software Patches (Minor Version Upgrades)

Bug fixes and minor software enhancements are provided at no cost to both subscribers and non-subscribers. These updates are applied to the current version only and are released between major software updates to help ensure reliability and effectiveness.

Software Patches (Major Versions)

New versions of the software, which include major updates and significant feature enhancements, are typically released once a year.
Upgrades are offered at 15% of the list price, per license for subscribers. Non-subscribers are required to pay full price however discounts are applied if the software was originally purchased within the previous 4 years.

To request a quote for the current version, please contact software@envantage.com.